1. Revisions

We reserve the right to revise these Terms and Conditions from time to time. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from Roots Direct. These Terms and Conditions were last updated on 8-th June 2010.

 

2. Registration

2.1. To order from Roots Direct, you must register with us. This is referred to as 'set up an account' throughout our Website and literature. However, this is not a credit account; payment will be required upon delivery of goods. This account can be set up by following the instructions on the Website. 

2.2 Please check the delivery areas we cover prior to register and ordering any products.

2.3. To register with us you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age.

2.4. You must ensure that the details provided by you on registration or at any time are correct and complete.

2.4. You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, within the order deadlines specified on our Website.

 

3. Password and security

3.1. When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.

3.2. If Roots Direct has reason to believe that there is likely to be a breach of security or misuse of our Website, we may require you to change your password or we may suspend or cancel your account.

4. Payment

4.1 You can pay in cash or by cheque to your driver on the delivery day.

4.2 You can send a cheque payable to Roots Direct to our address 86 Horsenden Lane North, Greenford, UB6 7QH

4.3 If you pay by cheque we cannot guarantee when this will be paid in by us and when the amount will be taken from your account. We will make every effort to present cheques promptly.
4.4 You can pay by using PayPal - PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet

 

5. Product purchases

5.1. You may submit orders for Products by using our online ordering facility on the Website at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

5.2. Each Product for which you click "‘Add to Cart" is added to a "Your Shopping Basket" facility. You are given the opportunity to review the quantity. You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking "Checkout". After you have clicked "‘Confirm Order" and after our acceptance of your order, items are added to your delivery.

5.3. No order is accepted from you until our Website displays an order confirmation message.

5.4. Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the delivery day. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the delivery day.

5.5. We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.

5.6 All prices for Products are inclusive of the cost of delivery and any applicable VAT.

 

6. Delivery of Products and inspection by you

6.1. We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.

6.2. We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.

6.3. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for Products unless or until we have delivered them to you.

6.4. We will not charge you for incorrect Products (Products that you have not ordered and substitutes for those Products which substitutes are not acceptable to you) or Products which we have not delivered in accordance with these Terms and Conditions.

6.5. You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products.

 

7. Excluded services

7.1. It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the Website.

 

8. Availability of the Website

8.1. Although Roots Direct aims to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

8.2. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can.

 

9. Cancellation rights

9.1. Roots Direct may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

9.2. You can cancel your registration with us at any time by informing us on 020 8900 9220 or writing to 82 Horsenden Lane North, Greenford, Middlesex, UB6 7QH. If you do so, you must stop using Roots Direct’s services.

 

10. Warranties and Roots Direct's liabilities

10.1. Whilst Roots Direct tries to ensure that material included on the Website or in any other catalogue or materials is correct, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights (see paragraph 11, below), we may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

10.2. We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from us are faulty or defective you should notify us. We will examine the Products and, if the Products are faulty or defective we will replace the faulty or defective Products or refund the price of the faulty or defective Products.

10.3 The warranty in paragraph 10.2 above does not apply to faults or defects which have been caused by your mis-use and/or neglect of the Products or by accidents caused while the Products are in your possession.

10.4 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:

any losses which are not foreseeable by you and us when the contact for the supply and purchase of the products is formed arising in connection with the supply of Products and related services or their use by you;

any losses which are not caused by any breach by us; or

business or trade losses (including, without limitation, loss of profits, loss of goodwill, loss of reputation and loss of business).

10.5. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

 

11. Your statutory rights

11.1 If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

11.2 It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

 

12. Applicable law

12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England.